How to get started as a host

Make your workspace work for you! List it on our marketplace and attract professionals and businesses seeking the perfect office.

For hosts on Springy, listing and managing local workspaces involves the three essential steps: listing the workspace, managing bookings, and ensuring customer satisfaction.

Here's a detailed breakdown of each step:

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List Your Workspace

Create a Springy Account

• Sign Up: Hosts must create an account on Springy or log in if they already have one.
• Verification: Springy will verify you as a host before approving your account.

Create a Workspace Listing

• Workspace Details: Provide detailed information about the workspace, such as its type (coworking space, design studio, workshop, meeting room, etc.), the number of guests it can accommodate, and the amenities offered (Wi-Fi, meeting rooms, kitchen facilities, etc.).
• Company Name: Write your company name
• Description: Write a compelling, detailed description to attract potential guests and highlight the workspace's features and benefits.
• Photos: Upload high-quality workspace images, including key workstations, meeting rooms, and common areas. Good lighting and staging are crucial.
• Pricing: Set a competitive daily or monthly rate. Springy offers tools to help optimize pricing based on market trends and demand.
• Availability Calendar: Set up a calendar to show when the workspace is available. This helps prevent double bookings and allows users to see open slots easily.

Compliance and Legal Requirements

• Local Regulations: Ensure the workspace complies with local regulations, zoning laws, and any required permits or licenses for renting commercial spaces.
• Insurance and Safety: Verify that the workspace has the necessary insurance coverage and safety measures, such as fire extinguishers and emergency exits.

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Manage Bookings

Respond to Booking Requests

• Instant Booking or Approval: Decide whether to enable instant booking or require approval for each booking. Instant booking can increase occupancy rates by providing immediate confirmation to users.
• Communication: Promptly respond to booking inquiries and requests, providing additional information the user may need about the workspace and its facilities.

Prepare the Workspace for Guests

• Clean and Maintain: Before each booking, ensure the workspace is clean, organized, and well-maintained. If necessary, consider hiring a professional cleaning service.
• Access Instructions: Provide clear instructions for accessing the workspace, including directions, key codes, or entry procedures.
• Workspace Guidelines: Communicate any rules or guidelines for using the workspace, such as hours of operation, noise levels, and equipment usage.

Update Availability and Pricing

• Calendar Management: Regularly update the availability calendar to reflect new bookings, cancellations, or changes.
• Dynamic Pricing: Adjust prices based on demand, special events, or peak times to maximize bookings and revenue.

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Ensure Customer Satisfaction

Welcome and Check-In

• Personal Greeting or Instructions: If possible, welcome guests personally or provide detailed check-in instructions and support contact information for any issues or questions.
• Workspace Guide: Provide information about the amenities, nearby services, and local dining or transport options.

Provide Excellent Service

• Be Responsive: Be available to answer questions or address issues during the booking period.
• Offer Support: Provide support for technical or facility-related issues quickly to ensure users' smooth and trouble-free experience.

Collect Feedback and Reviews

• Post-Booking Communication: Follow up with users after booking to thank them and ask for feedback or reviews.
• Respond to Feedback: Respond to reviews and feedback, showing that you value input and are committed to improving the workspace experience.
  

Continuous Improvement

• Evaluate Feedback: Use customer feedback to improve the workspace or services offered.
• Update Listing: Regularly update the listing with new photos, updated descriptions, or information about improvements or new features in the workspace.

Image: Unsplash

Summary

By following these three steps, hosts on Springy can effectively list their local workspaces, manage bookings efficiently, and ensure that customers have a positive experience, leading to better reviews, repeat bookings, and increased occupancy rates.

Would you like more details on any specific step or need assistance with another aspect of using Springy?